Refund Policy

Last updated: April 7, 2026

At Practly, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how refunds are issued.

1. Free Trial

Growth and Pro plans include a 14-day free trial. No credit card is required to start. If you cancel during the trial period, you will not be charged. Your access will continue until the trial ends.

2. Subscription Refunds

After the free trial period, the following refund terms apply:

• Within 7 days of first charge: If you are not satisfied after your first payment, contact us within 7 days for a full refund. This is a one-time courtesy refund for new subscribers.
• After 7 days: We do not issue refunds for partial billing periods. If you cancel after 7 days, you will retain access to your plan until the end of the current billing period.
• Subsequent billing cycles: Subscription payments after the first month are non-refundable. You may cancel at any time to prevent future charges.

3. Exceptions

We will consider refunds outside of the above policy in the following circumstances:

• A technical error on our part resulted in an incorrect charge
• You were charged after clearly cancelling your subscription
• A significant service outage prevented you from using the platform during a substantial portion of your billing period

Each case will be evaluated individually. Please contact us with details and we will respond within 3 business days.

4. How to Request a Refund

To request a refund, email us at [email protected] with:

• Your account email address
• The date and amount of the charge
• The reason for your refund request

We will process eligible refunds within 5–10 business days. Refunds are returned to the original payment method.

5. Cancellation

Cancelling your subscription is separate from requesting a refund. To cancel, go to your account settings and select "Cancel subscription". Cancellation stops future charges but does not automatically trigger a refund for the current period.

6. Contact

If you have questions about this policy, please contact us at:
Practly FZCO
Ras Al Khaimah, United Arab Emirates
Email: [email protected]